The year comes to an end and  it is time to take stock in all municipal areas, as is the case of the Department for Energy Efficiency in Mijas, which has reported the external incidents in essential services that have occurred in the municipality in 2022. The councillor, José Carlos Martín (Cs), reported that there have been numerous incidents related to the various companies that provide essential services in the town, such as Acosol, Telefónica and Endesa.

"In total, we have received 496 reports in the department, of which 25% are related to Endesa and 27% to Telefónica, and the other 38% are related to Acosol issues", he said. These are the most relevant incidents, with Telefónica and Endesa accounting for more than half of all incidents in the municipality. Of the total, 297 have been resolved (90 by Endesa and 61 by Telefónica).

Martín also highlighted the investment made by the water supply, sewerage, electricity, telephone and natural gas companies in repairing their installations. "This year, these 300 incidents have meant an investment of 434,000 euros by the water supply, sewerage, electricity, telephone and natural gas companies in their installations".

As for the rest of the incidents that have remained unresolved and which amount to around 40%, the councillor pointed out that "we do have a response time". That is, "an average response time of around 3.44 days and I would like to insist that the Town Hall acts as an intermediary, because in the end it is the companies that have to resolve these problems".

The Town Hall cannot act because they are installations that require special qualifications on the part of the companies that offer their services. However, the council does monitor these problems in order to try to speed up the repairs as efficiently as possible. To this end, "we hold regular meetings with the representatives of the companies, in which we obviously evaluate the degree of satisfaction in terms of the speed with which these incidents are resolved and this is work that is often unknown".

Depending on the degree of urgency of the incidents, the department pushes for the various incidents to be resolved as soon as possible by the companies.

Share it with this link: https://mijasint.com/?a=26169