After a long wait and as a “priority for this government team”, the Mijas Town Hall finally launched its updated electronic office on Monday 2nd of June. The flagship of this modernisation is the state-of-the-art municipal electronic office, a web portal accessible at https://mijas.sedelectronica.es designed to make life easier for citizens and businesses in their dealings with the Town hall. “Until now, the Mijas Town Hall lacked a portal that complied with current legislation. Well, we have now solved this problem and are launching our updated office, through which all kinds of procedures can be carried out and consulted easily. This brings us closer to the citizens”, said the mayoress of Mijas, Ana Mata (PP).

Specifically, in this case, this electronic office complies with the provisions of Law 39/2015 on Common Administrative Procedure for Public Administrations, Law 40/2015 on the Legal Regime of the Public Sector and Royal Decree 203/2021 on the Regulation of the Public Sector’s Use of Electronic Means. “This Town Hall did not have an electronic office. When we took office, the need was clear for various reasons: firstly, internal management; but also the outward-facing side of citizen services and the possibility of handling different citizen procedures smoothly, without them having to visit the various offices, the Town Hall, or local branches”, explained the councillor for New Technologies and Digital Modernisation, Juan José Torres Trella (PP).

 

Instant Notifications

Although electronic administration is an internal tool that transforms all departments, for taxpayers it translates into two key advances. On the one hand, electronic notifications: the Town Hall will notify via this channel all those legally obliged to receive them this way, as well as anyone who requests it. This is a crucial advantage, especially for those who do not reside permanently in our town, as they will receive notifications wherever they are. On the other hand, the electronic office: through this, more than 300 procedures can be carried out “with full guarantees, free of charge and 24 hours a day, without the need to call, email or visit municipal offices”, emphasised Torres Trella. Access is possible from computers and mobile phones,  though currently, no English version is planned. Features include a general interoperable register, electronic files, electronic billing, a notice board, a catalogue of procedures by department and document validation, as well as a future link to the Transparency Portal. The councillor also stressed that this “will improve the service for people at home and reduce queues for those who attending in person”.

 

The transformation has not been plain sailing. The process of contracting and awarding the service to the external company Gestiona for 1,073,928.64 euros over four years took several months. The implementation, which according to Torres Trella will be completed by the end of July with the migration of old data, has required a “major effort” with more than 20 people from the contracting company working side by side with municipal staff  to ease the transition in workflows.

Although the electronic office (http://mijas.sedeelectronica.es) is now the official site for electronic registration and processing of files, the old site (http://sede.mijas.es) will remain temporarily available for consulting and paying taxes, as well as for obtaining online registration certificates.

 

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