In the last quarter, Gecor has registered around 2,500 incidents, as reported by the Mijas Town Hall New Technologies Councillor, Nicolás Cruz, who said that "the main reports have been related to lighting, municipal buildings, cleaning, street furniture or roads and pavements". By area, incidents related to Operational Services accounted for 40% of the total, followed by 37.6% for Town Planning and 10.8% for Street Cleaning.

In the last few days, the effects caused by the haze have generated the highest entry numbers in Gecor, said Cruz: "The week in which this atypical phenomenon occurred concentrated some 230 incidents linked mainly to cleaning and lighting. This is further proof of the good use that residents are beginning to make of this tool and its effectiveness when they communicate correctly through this application".
Cruz pointed out that more than 11 percent of these registered incidents "do not come from incidents related to supply companies such as Endesa, Telefónica, Acosol or public administrations such as "Diputación, Mancomunidad or Junta de Andalucía'' and recalled that within the City Council itself, it is very common to receive incidents that do not fall within certain competence areas. "In public roads, for example, we sometimes have incidents related to road safety, parks and gardens or cleaning when this department bases its operation fundamentally on authorisations and inspections'.

 

In operation from 2019

For just over two years, Gecor has been implemented in Mijas Town Hall, and is available for all mobile devices, both iOS, and Android, and also has a desktop version from where you can transfer all the notices. Cruz highlights its accessibility: "It is a technological tool that is very useful and easy to use for any resident, even when we are not in the habit of using technological tools".

The Councillor suggests opting for this method, rather than other alternative channels such as the general registry or social networks, to channel this type of communications, as they are managed by the department that has the competence; "Sometimes when we do it through other channels, for example, through the entry register, we communicate to departments in an inadequate way because we do not know which area of the City Council corresponds ". And he stresses "the use of Gecor is going to enable us to clearly define the municipal body to which it is addressed".

A free and easy-to-use app

After downloading the app from the virtual shop on our mobile device, we register as a user and then start reporting the incident. To do this, we choose the corresponding department, type of incident, take a photo and upload it to the platform. As you can see, it is a simple, quick, and direct process. We will receive notifications of the status of our incident at all times.
 

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