This morning, the Department of New Technologies, in charge of the GECOR application, took stock of the data and incidents recorded by the app in 2021. In total, it received 10,791 alerts, i.e. 30% more than in 2020, and nearly 7,600 were resolved. In most cases, these were incidents related to street lighting, cleaning, issues related to municipal buildings, roads and pavements. According to the Councillor of the Department, Nicolás Cruz (PSOE), "in this balance, we give interesting data such as the increase, by more than 10%, of the number of users registered to this application, which makes us think that more and more residents of the municipality are using this application to report and communicate to the City Council incidents on public roads''. On average, the application receives 900 citizen communications every month, although it is worth noting that in January, March and September the number of reports exceeded 1,000. The Councillor explained that "we should point out that 70% of the reports of these incidents were resolved, 12% are pending review by each of the municipal areas to which they belong, and around 12% are not applicable". In other words, they correspond to other public administrations or companies that provide services to Mijas Town Hall such as Endesa, Telefónica or Acosol. In addition, the Councillor highlighted that the average time in which the City Council is resolving these incidents is 48 hours.

The incidents

"In the first place, most of them are warnings that belong more than 40% to the Operational Services area, followed by the Urbanism Department, Street Cleaning and Police, etc.," said Cruz. A total of 20 municipal Departments have acted to resolve incidents over the past year, so the City Council is calling on residents to download this application and use it, as an official guide. To conclude, the Councillor commented that "the aim is that day-to-day minor issues on the public highway be channelled through this means, because they receive an immediate response. In addition, it is easier for the City Council to deal with incidents that reach it through a single channel rather than through different ones".

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